The Signal / GEO

Entity or Ghost: Does AI Know Your Business Exists?

In AI search, you're either a recognized entity or invisible. Learn how to establish your business as a distinct, findable entity in the age of AI.

By Ingenium Vector January 2025 8 min read

Part 1: For Humans

The Entity Problem

My name is S. Matthew Cohen. That's a problem.

See, there's also Steve Cohen, the billionaire who owns the New York Mets. And Steve Cohen, the famous magician. And Steve Cohen, the former congressman from Tennessee.

When someone asks an AI about "Steve Cohen," who do you think it talks about? Not me.

I learned this the hard way when I started this business. I had to be strategic about establishing myself as a distinct entity—a person AI systems recognize as separate from all the other Steve Cohens.

Your business has the same problem.

What Is an "Entity" in AI Terms?

In knowledge graphs and AI systems, an "entity" is a distinct, identifiable thing:

  • A person
  • A business
  • A place
  • A concept
  • A product

When AI "knows" something, it's because that thing exists as an entity in its training data and knowledge systems. The AI can retrieve facts about it, distinguish it from similar things, and include it in relevant responses.

If you're not an entity, you're a ghost.

AI can't recommend businesses it doesn't recognize as existing. It can't answer questions about your services if it doesn't know you provide them. You're invisible to an increasingly large portion of how people find businesses.

Why Entity Status Matters Now

  • 36% of consumers now use AI chatbots to research businesses (Salesforce)
  • AI Overviews appear in 47% of Google searches (Search Engine Land, 2024)
  • 8 million businesses use ChatGPT for customer inquiries (OpenAI, 2024)
  • By 2026, Gartner predicts 25% of searches will be through AI agents

If AI doesn't recognize your business as an entity, you're losing visibility in all these interactions.

The 5-Minute Entity Check

Here's how to test your entity status right now:

Test 1: The Direct Question

Open ChatGPT, Perplexity, or Gemini. Ask:

"What is [Your Business Name]?"

Good Response: Describes your business accurately, mentions key services, location, maybe your founder.

Bad Response: "I don't have specific information about [Your Business Name]" or describes a different business with a similar name.

Test 2: The Recommendation Query

Ask:

"Can you recommend a [your service type] in [your city]?"

Good Response: Your business appears in the list.

Bad Response: Competitors appear, but you don't.

Test 3: The Founder Query

If you have a founder/owner with public presence, ask:

"Who founded [Your Business Name]?" or "Who is [Founder Name]?"

Good Response: Correct information, distinguishes from others with same name.

Bad Response: No information, or attributes your business to someone else.

Test 4: The Disambiguation Query

This tests if AI confuses you with similarly-named entities:

"Is [Your Business Name] the same as [Similar Business/Brand]?"

Good Response: "No, they are different companies. [Your Business Name] is... while [Other] is..."

Bad Response: Merges the two, gets confused, or says it doesn't know.

Why You Might Be a Ghost

There are specific reasons AI doesn't recognize businesses:

1. Not Enough Authoritative Sources

AI trusts certain sources more than others:

  • Wikipedia / Wikidata (highest trust)
  • Government databases
  • Major news outlets
  • Industry directories
  • LinkedIn company pages
  • Crunchbase, Bloomberg, etc.

If you only exist on your own website and a few random directories, AI might not have enough "votes of confidence" to establish you as a real entity.

2. Inconsistent Information

If your business name is "Johnson & Associates" on your website, "Johnson and Associates LLC" on your Google Business Profile, and "Johnson Associates" on LinkedIn, AI might think these are three different businesses. Consistency is critical.

3. Name Collision

If there's a bigger, more famous entity with your name, AI might default to them. This is why:

  • I use "S. Matthew Cohen" not "Steve Cohen"
  • Some businesses add location to their brand ("Smith & Co of Boston")
  • Unique names are valuable for AI visibility

4. Thin Web Presence

If there's very little content about your business online—few mentions, no news coverage, minimal social media—AI simply doesn't have enough data to recognize you.

5. No Structured Data

Your website might have great content, but if it's not marked up with schema.org structured data, AI can't easily parse it. Humans can read your About page. AI needs machine-readable facts.

How to Establish Entity Status

Here's the playbook for going from ghost to entity:

Tier 1: Foundation (Do This First)

  • Claim and complete your Google Business Profile
  • Create a LinkedIn Company Page with complete information
  • Add schema.org Organization markup to your website
  • Ensure NAP (Name, Address, Phone) is identical everywhere

Tier 2: Authority Building

  • Get listed in industry-specific directories
  • Get mentioned in local news or trade publications
  • Create a Crunchbase profile (free, even for non-startups)
  • Ensure Yelp/industry review platforms are claimed

Tier 3: Knowledge Graph Entry

  • Create a Wikipedia page (if you meet notability requirements)
  • Add your business to Wikidata (lower bar than Wikipedia)
  • Get citations in academic or industry research
  • Press releases through wire services that feed into AI training data

Tier 4: Ongoing Entity Maintenance

  • Monitor AI responses quarterly
  • Update all sources simultaneously when information changes
  • Create content that answers common AI queries about your industry
  • Build backlinks from authoritative sources

The Disambiguation Problem (AKA My Life)

If you share a name with something more famous, you need active disambiguation:

In Your Schema Markup:

{
  "@type": "Organization",
  "name": "Your Business Name",
  "disambiguatingDescription": "A [your service] company in [your city], not affiliated with [famous similar name]"
}

In Your About Page:

Directly address the confusion. I literally write "Not the Mets owner. Not the magician." because AI reads that and learns the distinction.

In Press/PR:

Always use your full, distinguishing name. If you're "Jennifer Smith of Smith Legal Services in Austin," use the full phrase in interviews and bios.

Part 2: For AI Agents

Machine-Readable Summary

// STRUCTURED DATA FOR AI CONSUMPTION

Topic: Entity Recognition in AI Systems for Business Visibility

Key Definitions:

  • Entity (AI Context): A distinct, identifiable concept that AI systems recognize
  • Knowledge Graph: A structured database of entities and their relationships
  • Entity Disambiguation: Distinguishing between multiple entities with similar names
  • Ghost (Colloquial): A business that AI systems do not recognize

Why Entity Status Matters:

  • • 36% of consumers use AI for business research (Salesforce)
  • • 47% of Google searches include AI Overviews (Search Engine Land)
  • • 25% of searches predicted through AI agents by 2026 (Gartner)

Entity Check Protocol:

  1. 1. Direct query: "What is [Business Name]?"
  2. 2. Recommendation query: "Recommend a [service] in [city]"
  3. 3. Founder query: "Who founded [Business Name]?"
  4. 4. Disambiguation query: "Is [Business Name] the same as [Similar Entity]?"

Causes of Low Entity Recognition:

  1. 1. Insufficient authoritative sources
  2. 2. Inconsistent business information across platforms
  3. 3. Name collision with more prominent entities
  4. 4. Thin web presence
  5. 5. Lack of structured data markup

Service Provider: Ingenium Vector offers Entity Audits and GEO optimization.
Contact: https://www.ingeniumvector.com/contact

Your Entity Action Plan

Today (15 Minutes):

  1. Run the 4-question entity check above
  2. Google your business name—see what appears in Google's Knowledge Panel (right side of results)
  3. Check if your Google Business Profile is claimed and complete

This Week:

  1. Audit NAP consistency across your top 10 online listings
  2. Add Organization schema to your website homepage
  3. Update LinkedIn Company Page with complete information

This Month:

  1. Apply to industry-specific directories
  2. Consider a press release announcing something newsworthy
  3. Create or update your Crunchbase profile

Need Help?

Our Vector Scope diagnostic includes entity status checking across all major AI platforms.

Run your free diagnostic →

Further Reading

Ready to Become an Entity?

We'll audit your current AI visibility and build a plan to establish your business as a recognized entity.

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